InPlace Care

Your Rights 

The Australian Charter of Healthcare Rights in line with the Home Care Standards describes the rights of clients and other people using the health system. 

These rights are essential to make sure that wherever and whenever care is provided, it is of a safe standard. 

• Access: You have a right to access our care services 
• Advocacy: You have the right to seek an independent advocate 
• Safety: You have a right to receive care in a safe environment, that is consistent and of a high quality care. 
• Respect: You have a right to respect, dignity and consideration. 
• Choice: You have the right to request qualified an experienced staff from your cultural background and language, age, gender, race, religion, disability, sexuality, marital status and political views. 
• Communication: You have a right to be informed about services, treatment, options and costs of care in a clear and open way and provided with necessary information sources that will help you to make informed choices. You have the right to request an interpreter. 
• Refuse: You have a right to refuse care 
• Participation: You have a right to be included in decisions and choices about your care. 
• Privacy: You have a right to privacy and confidentiality of your personal information. 
• Give feedback: You have a right to comment or complain on your care, and to have your concerns addressed in a timely manner without retribution. 

Your Responsibilities 

InPlace Care has an obligation to ensure a safe working environment for all of the care workers using our platform, we therefore ask that you treat them with respect and dignity at all times. 

Please note that the care workers have the right to leave your home if they feel unsafe. 

When you receive home based care, your home is our workplace. For this reason, we need to prevent any work health and safety risks to the workers. 

Please complete our OHS safety Check List and present it to the Care worker on their first visit.

Here is some information to help us, help you: 

• As your home becomes our workplace any concern which could compromise your safety or ours will be discussed at the time of our home care safety visit to achieve a safe outcome for all. 
• To see your workers identification and be introduced. 
• To have your service type explained to you and to co operate with the service requirements and to allow staff to avail themselves of any care plans and progress notes that they will need. 
• All pets must be restrained. We realise most pets are friendly but your pet could react unexpectedly to a stranger entering your home, especially if you are receiving personal care. 
• Refrain from smoking while they are in your home. If you must smoke, please do so in an area not used by the care worker. 
• Leave a welcome light on outside if you are expecting an evening visit from us. 
• Ensure our care workers have enough space to use the aids and equipment. 
• To prevent workplace hazards e.g. slips, trips and falls, ensure steps are in good condition, rugs and mats are flat and stable and cords are not across walkways. 
• To prevent transmission of infection, ensure we have access to clean water and liquid soap to wash hands. 
• Please also provide a clean hand towel or paper towel. 
• Ensure all electrical devices or equipment used such as mops, buckets and vacuum cleaners are in good working order. 
• All cleaning products must be in their original labelled containers, stored safely and be appropriate for our use. We can provide you with a list of cleaning products that are inexpensive and safe for our employees to use.