Thank you for choosing to use the InPlace Care service platform. Below we have outlined some of the more important aspects of how we can best help each other. After reading this you may have other questions. Please do not hesitate to contact us.

 

InPlace Care staff are available from 0830Hrs till 1700Hrs. Please email us on admin@inplacecare.com.au 


Availability

  • You are required to set your regular availability for 7 days /week and by period through the day or night. The InPlace Care search engine looks at matching available times as a core part of the search results.
  • We will always promote your skills and experience on our platform. Please update us with any new qualifications that you have attained.
  • Please block yourself on our system well in advance of your unavailability.


Cancellations of jobs

  • Jobs are sometimes cancelled and rearranged by the Supporter / Client. If changes occur we need you to have consistent access to your mobile phone so you can discuss any changes with the Client, please make sure that your telephone is on at all times.
  • If you have accepted a job and you are unable to go, you need to advise the Supporter or Client as early as possible so that they can find a replacement for you. PLEASE make sure you send a message to the Supporter / Client and then call us to tell us! What happens next depends on whether the Client is happy to postpone the appointment or requests an alternative Carer to attend.
  • Clients occasionally rearrange their availability, sometimes without notifying you. There have been occasions when workers have turned up for the job and then advised that they are no longer needed. In this situation you will be paid a penalty fee from the Client of your full job fee.

 

Uniforms

  • On accepting a job we expect that you turn up on time and in the correct attire.
  • InPlace Care does not require our workers to wear a uniform, as such we issue the following recommendation: 
    1. Over shirt, tailored shirt or polo shirt for ladies. No T-Shirts.
    2. Polo shirt for men. No T-Shirts.
    3. Navy or black skirt, slacks. No tracksuit pants or jeans.
    4. Flat black or navy enclosed shoes. No white runners.
    5. No jewellery, which could be detrimental and cause injury to patients or yourself.

 

Official documentation required to work.

  • For Registered and Enrolled Nursing staff, we need to verify your AHPRA nursing registration online. If we are unable to verify your registration we will not be able to make you available to receive an offer of nursing work.

  • It is also a requirement for all classifications that before you are able to work within the InCare Platform system you must have an up to date National Police Name Check Certificate. Currently the police check needs to be reviewed every three years. Even though any legal convictions that may restrict your professional practice are administered by the Justice Department, it remains your responsibility to keep us updated on the currency of your ability to work within the Health Care Industry.

  • In all Client homes where you will come into contact with children, you must have a current Working with Children (WWCC) certificate. Most families that have children as part of their Clients will insist on you having this certificate regardless of whether you are supervised or unsupervised in your work there.

  • You should always carry all your certificates with you. Many Clients will ask to see it on your arrival. This may include something with a photo ID. (WWCC or current license) If you cannot produce them the Client has the right to send you home prior to commencement of the job.


 Contract fees

  • Your regular contract fee is paid each week through the InPlace Care platform
  • Please make sure that all the information in the system is correct. 
  • It is the responsibility of the Carer at the completion of the job to review the times within the system are correct and that the job has not gone over or under time before you swipe “finish service”
  • Fees are usually transferred to our bank on the next business day and should be in your account soon after that. 
  • The fee advice is uploaded automatically to your portal after each job. 


Change of personal details.

  • If you change any of your personal details we need to know as soon as possible to prevent any errors or confusion. This includes changes in your name, address, telephone numbers, banking details. Please send a note to admin@inplacecare.com.au with any changes.


Superannuation

  • InPlace Care does not pay superannuation as you have contracted as an independent contractor.


Before you work

  • Talking on your Mobile Phone use is not permitted whilst you are on duty at a job. The phone must stay on during the job to enable time and attendance tracking and to enter data into the Patient Logbook.
  • The use of Clients computers for personal use is strictly prohibited; under no circumstances should you use a client’s computer to check your emails, Facebook or access any other website or program that is not related to your work at the facility. You are also not permitted to take your own laptop/tablet to your shift and use it for personal use during your designated work hours.
  • Make sure you are neatly presented to attend your shift. You are aware of the dress code of InPlace Care and we expect that you will at all times adhere to it.
  • If it is your first time at the Client try to arrive early to orientate yourself.
  • Introduce yourself and ask to identify the stakeholders you will need to have contact with.
  • Within the client home, ask if there has been an OHS check survey already completed for the address. 
  • Do not take valuables with you. 
  • You should NEVER leave a job before the completion of your work tasks as this is considered highly unprofessional and also a neglect of your duty of care to the patient.
  • If you are experiencing a problem or have any concerns at all please contact InPlace Care administration. 
  • If there is anything at all that you are unsure of within your work you must ask the patient or client you have contracted with to clarify what it is you are required to do. 
  • All personal activities (telephone calls, etc) are to be carried out on your designated breaks NOT during work time – unless it is an emergency. 
  • Make sure your work is finished and done to the best of your ability.
  • When finished your work always ask if you can assist someone else or if there is anything else to do. 
  • Ensure that no other person attends the home with you other than to drop you off or pick you up from the job.
  • Ensure ALL information regarding the home, patients and family members is kept CONFIDENTIAL, as per the current Privacy Act 1988.
  • Follow the above suggestions and you will become a highly sought after contract care worker.

Needless to say, when you are at work you are a representative of your own business where reputation is paramount. If we receive a negative report it not only reflects on your professional conduct but also ours. When this happens, we will be in contact with you to try and clarify the situation. Should we need to, we will always formally reply to the client that has made the complaint.