InPlace Care P/L is committed to quality practices across all areas of its operations, to deliver excellence in customer service and thereby allowing the company to achieve the commercial objectives set within the framework of the business.
Whilst the ultimate responsibility for InPlace Care performance and quality practices resides with the Directors, the quality, safety and efficiency of the company's services is the responsibility of each member of the business.
The policy for quality practices and business outcomes incorporates the following objectives:
• Have InPlace Care seen by our customers, staff and business associates as a quality focussed excellent supplier of services within the Home and Community Care service industry
• Meet the expectations of the Directors by achieving the annual Financial and Non-Financial Budget objectives; through a passionate commitment to our vision and values
• To continue to develop the business by preparing a business strategic plan with bi annual reviews
• Review the business quarterly through a Comprehensive Management Review Meeting with senior management including reviewing KPI’s for the business as set for both internal and external stakeholders
• To achieve and maintain quality practices and standards
• To provide our care workers with information and opportunities for maintaining and further improving the development of their professional competencies
To review internal staff each year and prepare personal training plans from which to build a smarter employee skill base within the business
• To develop, implement and continuously maintain processes and systems for effective problem solving and continuous improvement, throughout the organisation
• To provide a level of responsiveness to clients and patients communication / requests
• To maintain the profile of workers that InPlace Care requires for fully qualified personal carers and registered professional staff
Our stated vision and values are:
Vision:
A leader in our market, recognised for our expertise as a preferred care service provider, based on a viable and sustainable digital business model
Values:
Leadership: The courage to shape a better future
Collaboration: Leverage collective service excellence with our workers
Integrity: Be real, provide real communication
Accountability: for one’s actions, driving accountability in all business partners
Passion: Committed in heart and mind
Diversity: As inclusive as our clients and patients
Quality: What we do, we do well